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On the night before the last day of classes, CTools down for three hours

BY JILLIAN BERMAN
Daily News Editor
Published April 20, 2009

CTools, the campus website which houses a slew of course resources for students, was down last night for about three hours, before students were able to access it again.

According to a statement on the CTools website, a problem with the Winter 2009 teaching questionnaires caused the site to go down.

Before the site was restored many students studying for exams that are scheduled to take place today, were concerned that they wouldn't be able to access materials to study.

LSA senior Maria Ryen, who was studying in the Fishbowl for an exam in a minicourse about dinosaurs, said she was "totally screwed" during the CTools malfunction.

"One hundred percent of our grade for the class is the final exam," Ryen said. "All the lecture slides and anything we use for the course is all on CTools. There's no textbook."

Ryen said once she discovered that CTools was down, she e-mailed her professor to see if the exam would be postponed.

Ryen said the professor responded that the exam would be held at the scheduled time regardless of CTools' status.

LSA junior Holley Jackson was in a similar bind last night, while the site was down. She said she had been trying to access the site for about an hour and a half in order to study for her exam, which is scheduled for 11:30 a.m. today.

"I’m just going to do all the reading and I think I have the (study) sheet at home," she said. "But I kind of need the site because it has the course reserves."

According to the Information Technology Central Services website at about 9 p.m. last night, CTools had been "intermittently responsive" and were "resetting constantly."

System administrators worked on the problem beginning around 9 p.m. last night.

At 10:30 p.m. the website reported that there was one database administrator and two programmers working to correct the problem. The site also said that system administrators were continuing to look into the problem.

At about midnight last night the CTools site had been restored, but the teaching questionnaires were temporarily deactivated.

— Daily News Editors Trevor Calero, Caitlin Schneider, Jacob Smilovitz, Lindy Stevens, and Daily Staff Reporter Kyle Swanson contributed to this report.


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